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The potential role of physicians in the management of hospital information systems.

The centralized management of manual and automated information systems in hospitals, including the medical record, is usually delegated to administrators rather than to physicians. It is also likely that the importance of automated information systems will increase rapidly as the medical record is electronified. Many significant changes have occurred in recent years relating to the manner in which information systems are managed in hospitals. To address the challenge of this new information environment, hospital Chief Executive Officers (CEOs) have begun to create a new executive hospital position called the Chief Information Officer (CIO). CIOs are included in the hospital executive cabinet and commonly direct all hospital information systems, telecommunications, and management engineering. Although the model of the physician-director of an information system is common at the departmental level with the Laboratory Information System as one example, physicians rarely serve within the central hospital administration as information specialists such as the CIO. Although many physicians would be suitably qualified to serve in this capacity, another option for them would be the position of Chief Medical Information Officer (CMIO) with responsibility for utilization review, medical records, and quality assurance. The CMIO would serve centrally on a part-time basis, continuing to practice simultaneously in a medical specialty. The medical information specialist must not be insulated from the flow of clinical information and discourse with medical colleagues because of the increasing use of information systems for improving work efficiency and the pursuit of quality goals.

Administrative Personnel↗

Informed strategy. Information managers should play a key role in determining an organization's direction.

Hospital chief executive officers need to set directions for their facilities' information systems, and information professionals need to play a more direct role in strategic planning, according to speakers at the Computers in Healthcare Conference last May. To implement effective information systems, chief information officers must be closely connected with the organization's capital budgeting and strategic budgeting process. A key strategic role for information systems managers is to educate organization personnel in the use of information technology. As demands placed on information systems increase, improving end users' skill level is the best way to take the pressure off. Information managers must create systems that respond to changes in healthcare, including the trend toward outpatient care. The information requirements for strategic planning include an external assessment and an internal assessment. Managers should strive to create information systems capable of answering strategic questions concerning patients, payers, practice patterns, and other key issues. Information systems also must provide data that allow managers to assess strategic decisions. They should also give top managers access to information that will help them identify and pursue broad new goals and directions.

Decision Making, Organizational↗

Education review: diversity and opportunity in health management systems and health information management.

Innovative methods for managing health care information are critical to solving the problems posed by our nation's health care system. The Department of Health Information Sciences at the John G. Rangos, Sr. School of Health Sciences at Duquesne University in Pittsburgh has created baccalaureate and master's degree programs in health management systems that respond to a need for the redesign and management of the cultural and technologic infrastructure necessary to create more efficient, highly effective, and better informed health care organizations.

Curriculum↗

District level information systems: two cases from South Africa.

The health system in South Africa has to date been fragmented and centralised. The priority of the new government is to establish an integrated and decentralised district health system of which a key element is the development of district health and management information systems (H & MIS). This paper presents experiences from two projects in the Western Cape in which a process to establish a district-based H & MIS was initiated and a situation analysis of the information systems was done. The two projects applied different research methods but the results show with remarkable consistency that much time is used on data collection, but information is not used at local level. The projects have applied different approaches towards developing a district H & MIS but in both important pre-requisites for a successful, action-led H & MIS include local ownership and motivation, a process based around existing local management structures and the active involvement of the community.

Delivery of Health Care↗

Risk in a "Fee for Service" Health Care System.

This paper describes an approach for assessing the financial risk inherent in a bid for the development and operation of a Management Information System (MIS) that includes processing of claims associated with a "Fee for Service" Health Care System. The discussion establishes the motivation for a risk assessment, defines the context of the problem, and proposes a risk-analysis procedure. Results attainable with the proposed approach are compared with those of a conventional analysis. The advantages of the proposed approach are addressed in terms of the added effort required.

Computers↗

A preliminary conceptual framework for the design, development, and use of client-oriented information systems in health.

Client-oriented information systems (COIS) in the health care arena are defined and discussed. The antecedents of these systems, as well as current examples of the systems, are described. Prior studies in this area suggest content for COIS but demonstrate lack of a conceptual framework to guide the design, development, adoption, and use of these systems. The purpose of the paper is to suggest a preliminary conceptual framework for future study of COIS that draws upon concepts from the field of management information systems.

Community Participation↗

Institutional security indicator report: a management tool to bridge the communications gap.

This article discusses a system developed by the Security Department of Hillcrest Hospital, to measure and report the level of security-related problems in the institution. This "Institutional Security Indicator Report" is one of the components of a Management Information System which is designed to measure workload and its effect on the utilization of personnel, level of quality, and other information which provides managers with sound qualitative, quantitative and financial data.

Financial Management↗

An integrated framework for safety, quality and risk management: an information and incident management system based on a universal patient safety classification.

More needs to be done to improve safety and quality and to manage risks in health care. Existing processes are fragmented and there is no single comprehensive source of information about what goes wrong. An integrated framework for the management of safety, quality and risk is needed, with an information and incident management system based on a universal patient safety classification. The World Alliance for Patient Safety provides a platform for the development of a coherent approach; 43 desirable attributes for such an approach are discussed. An example of an incident management and information system serving a patient safety classification is presented, with a brief account of how and where it is currently used. Any such system is valueless unless it improves safety and quality. Quadruple-loop learning (personal, local, national and international) is proposed with examples of how an exemplar system has been successfully used at the various levels. There is currently an opportunity to "get it right" by international cooperation via the World Health Organization to develop an integrated framework incorporating systems that can accommodate information from all sources, manage and monitor things that go wrong, and allow the worldwide sharing of information and the dissemination of tools for the implementation of strategies which have been shown to work.

Australia↗

Managing pharmacy information systems.

The current state of pharmacy information systems is described, and a future direction for information management efforts is proposed. Today's pharmacy information systems are supported by excellent hardware and software. Systems are less expensive, more responsive, more flexible, and smaller than ever before. However, we have been ineffective at tailoring information systems to the pharmaceutical-care needs of patients. Instead, there is overemphasis on traditional requirements to support unit dose drug distribution, i.v. admixture preparation, and admission-discharge-transfer and billing systems. Deficiencies of current systems include a lack of real-time interfaces among hospital systems; redundancy of effort by users; ineffective capturing, reporting, and integration of data; and a cumbersome order-entry process. A vast amount of information is circulating; the challenge is to focus on those clinical and financial data on which patient-care decisions can be based. Each hospital pharmacy should develop a clinical information management strategy. Existing systems should be examined to determine which functions are not being used and which could be enhanced without major software modifications; enhancements might include routine entry of drug allergy information so that all orders may be screened and the use of networks and interfaces to provide medication profiles to physicians and nurses.(ABSTRACT TRUNCATED AT 250 WORDS)

Clinical Pharmacy Information Systems↗

Qualitative and quantitative evaluation of charge capture by a radiology information system.

Installation of a radiology information management system (RIS) is usually justified on the basis of improved departmental efficiency and improved charge capture. However, evaluation of the success of these expected improvements is often difficult. The installation and operation of such a system in a medium-sized tertiary care hospital has permitted the effects of the RIS on the operation of the department to be studied and the improvements in charge capture provided by the system to be quantitatively assessed. As a result of a side-by-side comparison with a conventional check-sheet manual billing system, it is apparent that the RIS reduces the errors inherent in manual systems. Subjectively, it is also apparent that personnel prefer the computerized system to the manual charge sheets.

Accounting↗

Providing an integrated clinical data view in a hospital information system that manages multimedia data.

The VA's hospital information system, the Decentralized Hospital Computer Program (DHCP), is an integrated system based on a powerful set of software tools with shared data accessible from any of its application modules. It includes many functionally specific application subsystems such as laboratory, pharmacy, radiology, and dietetics. Physicians need applications that cross these application boundaries to provide useful and convenient patient data. One of these multi-specialty applications, the DHCP Imaging System, integrates multimedia data to provide clinicians with comprehensive patient-oriented information. User requirements for cross-disciplinary image access can be studied to define needs for similar text data access. Integration approaches must be evaluated both for their ability to deliver patient-oriented text data rapidly and their ability to integrate multimedia data objects. Several potential integration approaches are described as they relate to the DHCP Imaging System.

Computer Communication Networks↗