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Fifty-two effective, inexpensive ways to reward and recognize hospital employees.

Effective reward and recognition programs are important in order to retain well qualified hospital employees and actively engage them in satisfying patients, managing scarce resources, and improving performance. The rewards and recognition bestowed may be modest in scale but must be symbolic of genuine caring and appreciation by management. This article outlines a number of reward and recognition tactics that can be used singly or in combination to begin demonstrating management's commitment to improving employee satisfaction.

Employee Incentive Plans↗

Pay and nursing performance.

Discusses the merits and demerits of performance-related pay (PRP) with respect to nursing in the NHS but concludes that justification for it remains unproven through the absence of hard evidence in support of its efficiency. Sees previous experience of the practicalities of implementing PRP and the fear that it will be neither cheap nor effective in solving "productivity" problems as hostile to its introduction in the NHS.

Employee Incentive Plans↗

Take forth your human resource agenda--manage performance and reward.

Suggests that managing performance should not just be a once-a-year appraisal of people, but should be a dynamic process integrating the various aspects of organizational and human resource management, including staff appraisal and development, as well as quality, standards, targets and outcomes, etc. Points out that the best route to organizational success is through people, and that service industries particularly are highly dependent on people to achieve the business goal. States that managing performance is achieved by managing change and communication, motivating and developing, and equipping the organization with the skills needed to move forward successfully. Integrating into the overall strategy, performance links inextricably with reward, job design, workforce profiling, competences and development. To be a learning company needs commitment to employee development--this, in turn, means commitment to managing human resources effectively, therefore managing reward and performance.

Employee Incentive Plans↗

Performance appraisals: never mind the boss, please the customer.

Compares the general conception of the performance appraisal system as evidenced in yesterday's and today's attitudes and goes on to prognosticate the approach of tomorrow. Radically proposes the removal of such a system altogether, switching from performance appraisal to systems analysis, involving feedback from external (customer/supplier) as opposed to internal (management) sources. Also extends the paradigm shift to salaries, communications and promotion, and highlights training as a vital component, if Deming's seminal eleventh and twelfth points are to be realized.

Employee Incentive Plans↗

Take forward your human resource agenda: manage performance and reward.

Examines managing performance as an integrated, dynamic process, involving strategic decisions, people value, management of change and communication. Concludes that it is better to be a learning company than an excellent company, as this leads to commitment to employee development, which in turn leads to managing human resources effectively, therefore managing their reward and performance.

Employee Incentive Plans↗

Performance-related pay in health care.

OBJECTIVE: Performance-related pay (PRP) has been widely extended within the British public sector in the last 15-20 years, mostly because of pressure from central government. Its penetration in the National Health Service (NHS) has not so far been very deep but it has been sufficient to permit preliminary judgements on its likely impact. METHODS: Review of published accounts of the extent of use of PRP in the NHS and its impact, plus two case studies. RESULTS: There have been few rigorous studies reported. PRP has been introduced for a variety of reasons: an incentive to motivate staff; to enhance staff recruitment and retention; to signal a change in organizational culture; to control staff costs; to reduce the power of trades unions; to reinforce staff development policies. Very few NHS provider organizations have implemented PRP. Despite this, senior managers see real merit in it in improving staff performance and delivering a clear message about the importance of organizational performance. Employees are much more skeptical, seeing PRP as having no effect or being detrimental. CONCLUSIONS: PRP has had, at most, only a very modest beneficial impact in the British NHS. In the absence of better evidence, it would be sensible for government to continue to encourage local initiatives rather than propose a mandatory national scheme. It would also be prudent to subject local schemes to rigorous evaluation.

Employee Incentive Plans↗

Focus pay incentives on long-term results.

The need to tie executive compensation to results rather than just effort or longevity has spawned the shift to performance-based objectives and the rewards for attaining them. Two consultants say that's not enough: Healthcare organizations must further induce results-oriented behavior by erasing the short-term focus that still permeates performance.

Employee Incentive Plans↗

Hospital employs TQM principles to rework its evaluation system.

One Kansas hospital has taken the traditional employee evaluation process--with all its performance criteria, point systems and rankings--and turned it on its head. The new system employs total quality management principles and promotes personal development, education and teamwork. And everyone gets the same raise.

Employee Incentive Plans↗

The "barbarians" in the boardroom.

According to conventional wisdom, the corporate raiders and buyout specialists who flourished in the 1980s were the antithesis of good management. Their goals of realizing quick profits from the acquisition of major companies--frequently through rapid cost-cutting and the breakup of conglomerates--made them the bane of old-school corporate leaders. Long-term management, it seemed, was being sacrificed on the altar of short-term profits. With the abatement of takeovers in recent times, top corporate managers have hailed a return to business-as-usual. But the takeover artists have not, in fact, retreated. Instead, these corporate acquirers, many of whom own large stakes in major industrial companies, are assuming board seats and switching their emphasis to overseeing the companies they control--with an eye toward the long term. In this new role, the takeover experts are not plunderers, nor are they creating quick profit at the expense of companies' long-term health; rather, they are defying expectations and, in a number of important respects, successfully implementing the agenda of the gurus of good management. Setting the pace in this new arena is the most powerful takeover group of the 1980s, the leveraged buyout firm of Kohlberg Kravis Roberts & Company. KKR's partners hold board seats at nine different companies with $1 billion a year or more in sales.(ABSTRACT TRUNCATED AT 250 WORDS)

Administrative Personnel↗

Empowering employees to take charge of their performances.

To retain staff and operate effectively, an agency must reward and develop its personnel. One Wisconsin agency worked with its staff to develop a review tool that enabled the staff to take part in their own evaluation and thus perform to their best abilities.

Employee Incentive Plans↗

Impact of executive and management compensation trends on the first-line supervisor.

The myriad complex issues facing health care today require that hospitals and other health care organizations be able to attract and retain the most competent executive and management talent. These individuals are seeking recognition and reward for their successes. They are unafraid of working within the parameters of specific, well-defined goals and objectives and indeed welcome the opportunity to prove their abilities. They do not respond to the traditional annual longevity increase. This change in attitude has come as a shock to "old school" health care professionals and trustees who felt altruism and service motives should transcend compensation. But even these individuals now recognize that the times and conditions require more progressive and realistic attitudes on their part. On the other hand, those health care managers who are averse to risk and competition find the changing attitudes and programs traumatic. As dedicated as these individuals are to their professions and institutions, they will have to become accustomed to working within systems that heretofore may have been foreign to them. When such programs are implemented in their institutions they will not find solace in leaving for another organization. The respite will be short lived before the times catch up with them again.

Chief Executive Officers, Hospital↗

The people side of TQM.

Explore the source record for details and available documents.

Employee Incentive Plans↗