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A fix at the University of Texas Medical Branch.

PROBLEM: A well established teaching hospital geographically isolated is having difficulty getting physicians to refer patients to its island location. SOLUTION: 1) Purchase an electronic network connecting the hospital with physicians within about a 100-mile radius of the hospital; 2) choose a network that offers physicians insurance and demographic information, test results from various hospital departments. The network also will offer physicians the ability to complete pre-admission paperwork for a patient on the system, as well as obtain discharge summaries. Physicians also will be able to use the teaching hospital's medical library in their offices or in their homes.

Catchment Area, Health↗

Preparing for evolving technologies.

It's not always enough to possess basic word processing skills--the medical transcriptionist who can work with various software applications is at an advantage in today's job market.

Computer Graphics↗

The effective use of patient satisfaction data.

Demonstrating the importance of patient satisfaction as a measure of health services quality, health care organizations are increasingly investing in information systems for the collection and manipulation of patient satisfaction data. Unfortunately, these information resources are often squandered as a variety of methodological, organizational, and psychological obstacles work to prohibit the productive use of patient satisfaction data. This article discusses the challenges that health care managers and clinicians face in effectively using patient satisfaction data and identifies statistical, operations management, and managerial-specific skills that these individuals should possess to use satisfaction data successfully.

Computer Literacy↗

Computerized patient records: backbone to an emerging information infrastructure.

The potential reform of our health care system has initiated market changes that include mergers, acquisitions, and consolidations. This shift in the market has created demand for immediate access to clinical information. The author predicts that the computer-based patient record system will become the clinical information source of the future, providing staff with the ability to capture, store, and communicate medical information instantaneously.

Attitude to Computers↗