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Patient-friendly financial options.

Having flexible payment options ensures that patients will have all of the motivation and information they need to accept care in your office. The HCCC simply offers the chance to make more expensive treatment available to those who need or want it. The small cost of using a HCCC program more than pays for itself--in fact, it costs less than one-third of what you would spend if you were to bill these patients instead. Having consistent financial policies and flexible payment options can dramatically increase your office's productivity and profitability, while expressing your commitment to customer service and high-quality dentistry.

Dental Health Services↗

ED pledge: see doc in 30 minutes or visit is free.

Hospital's pledge to see ED patients in 30 minutes gets 70% of patients released in less than two hours. The money-back guarantee has been expanded to four other hospitals in the New Jersey network. Revised scheduling, "fast-track" area, and restructured registration are keys to success.

Emergency Service, Hospital↗

Redefining processes to create a more humane patient environment.

With all that is happening in health care, too many hospital administrators forget that the organization is not guaranteed long-term success just because illness will never become extinct. David Gordon, Ph.D., writes that hospitals must satisfy patients by improving processes that ensure the hospital's long-term viability.

Hospital Administration↗

Patient friendly billing project: putting the patient first.

Freeing the consumer from the confusion of the current billing and payment process is a key long-term goal of the Patient Friendly Billing Project. This project is a joint effort of HFMA and the American Hospital Association, and with support from HCA; Mayo Clinic, Rochester, Minnesota; Northwestern Memorial Hospital, Chicago, Illinois; Quorum Health Resources, Nashville, Tennessee; SSM HealthCare, St. Louis, Missouri; Cap Gemini Ernst & Young; Deloitte & Touche/Deloitte Consulting/Ernst & Young; PricewaterhouseCoopers; Stevens & Lee, Reading, Pennsylvania; Greenwich Hospital, Greenwich, Connecticut; Medical Group Management Association; Centers for Medicare & Medicaid Services; and HFMA's PFS Forum Advisory Council. If the goal of this project is achieved, the healthcare industry can gain from both improved consumer relations and cost-efficient outcomes that benefit all involved.

Consumer Behavior↗