Dr. Markle's team speaks with one voice.
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A group home lacking an on-grounds school set up a system of progress reports from teachers in a community school, and then integrated the reports into the home program. The benefits were considerable.
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The increasing employment of graduates in psychology (Diplom-Psychologen) in psychiatric hospitals not only expands therapeutical facilities as a result of cooperation between psychologists and physicians; it also entails structural re-organisation both formally and in terms of contents, of behavioural rituals which have become routine practice within the entire hospital. The relationship between the physician and the psychologist decides on the success or failure of the activities of the psychologist in dealing with patients, nurses and institutions which are relevant for the hospital. The article reports on three years' experience in medico-psychological teamwork.
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BACKGROUND: There were 1240 members of flight deck crews (F/D) and cabin crews (C/C) in SAS Norway who responded to a questionnaire that included issues related to communication between crews. The response rate was 84%. HYPOTHESIS: Possible differences between F/D and male and female C/C concerning evaluations of information exchange and communication between crews were examined. METHODS: A multi-faceted questionnaire containing 250 questions concerning organizational and psychosocial issues, safety questions, and subjective health was employed. Regression analyses were applied to examine predictors of satisfaction with information and communication. RESULTS: One half of aircrew members were dissatisfied with information exchange and cooperation between the cockpit and the cabin in general. About 70% were dissatisfied with interaction related to debriefing and stop. Differences between F/D and C/C were significant concerning debriefing. Cabin crews, and especially females, reported being inadequately informed about specific operational procedures and technical matters. Nine of ten female C/C wanted better information about technical aspects of the airplane or flying. Pilots reported inadequate information about how emergency procedures influence C/C and passengers. Between 72% and 94% were satisfied with interpersonal relationships, while 53% expressed satisfaction with supervision and social support. A majority (86%) confirmed that frequent changes between crews were stressful. Regression analyses yielded significant relationships between frequencies of meetings, supervision and support issues, and scheduling schemes and satisfaction with information exchange and cooperation. CONCLUSIONS: Results suggest a strong need to provide more open, continuous and effective communication between the cockpit and the cabin. Several practical suggestions for improvements are discussed.
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Conflict is one of the important points of discussion within many organisations. This article examines the different types of conflict, explores the three main phases of conflict and suggests ways of resolving unhealthy conflicts.