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Reinforcing staff performance in residential facilities: a survey of common managerial practices.

A national survey was conducted to investigate how managers in public residential facilities for persons with mental retardation attempt to reinforce work performance of direct-care staff. The reinforcement procedure reported most frequently by 460 managers was performance feedback (as opposed to monetary increments and time off). Essentially all managers reported using feedback, and virtually all of them reported that feedback was effective to varying degrees as a means of reinforcing staff performance. In response to an open-ended question regarding other procedures for reinforcing staff performance, they most frequently reported increasing staff involvement in management decision-making. Results were discussed in light of future research needs for improving staff work performance and incorporating results of management research into routine management practices.

Employee Incentive Plans↗

Employee rewards can pay off for hospitals.

For many of us, a performance appraisal has all the appeal of a trip to the dentist, especially when the review isn't a positive one. Yet when performance reviews are conducted in an atmosphere of trust and open exchange, they can cement relationships, enhance commitment, and reinforce new behaviors.

Employee Incentive Plans↗

Motivating the dental staff.

As our profession changes, as "staffs" become "teams," it is appropriate to assess where we are now. This article provides an overview of these changes and of the choices we face. It focuses these choices onto the selection and motivation of the dental team. These ideas will be more useful if discussed with your entire staff.

Attitude of Health Personnel↗

PACE: a unique career development program.

Career development programs are increasingly recognized as the answer to retaining nurses in nursing, and more important, at the bedside. In the face of economic constraints facing health care, it is imperative that such programs benefit both the nurse and the hospital so that the ultimate goal of improved patient care delivery can be met in a cost-effective and creative way. PACE, Practice Alternatives for Career Expansion, a successful career development program designed to achieve these results, is described in this article. It has some unique features which benefit both the nurse and the hospital.

Career Mobility↗

Help for the nonpromotable employee.

Over a period of time individuals become aware of their own nonpromotability, the causes of which are many and not all based in their inherent capacities. A concerned, skillful supervisor can help such employees to avoid counterproductive behavior and to experience satisfaction through restructuring positions and career paths and through counseling.

Career Choice↗