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Integrated regional laboratory systems: implications for staffing and skill mix requirements.

Significant changes are occurring in the organization and delivery of clinical laboratory services. Many laboratorians are concerned that these changes will adversely affect the quality of these services as well as their own careers. The purpose of this paper is to review the changes occurring in health care and to discuss their impact on laboratory and other health-care services. It will present the concept of the postmodern laboratory and the skills and skill mix of personnel needed by the new organizational paradigm.

Clinical Competence↗

Organization design of integrated delivery systems.

Healthcare integrated delivery systems (IDSs) evolve through four observed stages of development, with each successive stage having greater levels of interdependence among facilities and between facilities and physicians. The cottage industry stage is characterized by competition among hospitals and little interdependence. Healthcare organizations in the next stage, horizontally integrated systems, have pooled interdependencies, and in the third stage, vertically integrated systems, have predominately sequential interdependence with reciprocal interdependence between physicians and hospitals. In the fourth stage, community healthcare, community systems have reciprocal interdependence among their facilities and other organizations providing services along the continuum of care. This reciprocal interdependence is characteristic of the level of integration that must be addressed for system effectiveness. Greater levels of interdependence require stronger organizational integrating mechanisms and processes. "Integrative management" or "service-line management" is one vehicle for providing this integration. Although few empirical studies are available, this article relates the available empirical and conceptual literature to analyze the interdependencies at each level of IDS development, as well as the organizational design characteristics to address those interdependencies. It then examines the organization of the Veterans Health Administration (VHA) in terms of the four stages of IDS evolution, and suggests organization designs to address VHA's increased needs for integration.

Community Networks↗

Redesigning the pre-anesthesia clinic at Providence Hospital & Medical Center.

UNLABELLED: Using the critical incident technique, a team at Providence Hospital & Medical Center found that patients' greatest source of dissatisfaction with out-patient surgical services was the waiting they experienced in the pre-anesthesia clinic. After analyzing the process, the team discovered that patients spent an average of 32 minutes waiting. The team reconceptualized the process so that individual patient appointments are now made, and anesthesiologists scrutinize each preoperative test ordered. RESULTS: Average patient throughput time dropped from 58 minutes to 36.5 minutes. Routine preoperative tests dramatically decreased (eg, 35 percent drop in complete blood counts and urinalyses). Patient waiting time was completely eliminated unless appointment and arrival times differed significantly. Patient satisfaction with the entire outpatient surgical experience rose from 85 percent to 96 percent.

Ambulatory Surgical Procedures↗

Clerical, clinical changes increase nursing efficiency.

Only six health care systems in the nation have received the Magnet Nursing Services Recognition Award from the American Nurses Credentialing Center in Washington, DC. This prestigious designation acknowledges quality of patient care services and the development of successful, professional nursing practices and strategies. Here is how one hospital used clerical staff to help it win this award.

Benchmarking↗