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Attract a new workforce with cultural understanding.

Many hospital executives make typical errors in managing Hispanic employees. See how making some simple adjustments to management style to respect their cultural heritage can make a difference in performance.

Cultural Characteristics↗

Flexible management: strategies for the changing workforce.

In the year 2000, managers will supervise employees whose career aspirations differ drastically from their own. Success not only will be measured by salary and status, but will be tied to a person's family relationships. Twenty years ago, most managers were not concerned with the family problems of their subordinates. This notion is now out of date. The family responsibilities of staff have a direct effect on the company's productivity. An employee who is worried about the care of an elderly parent, or concerned with the safety of a preteen home alone after school, is unlikely to give full attention to the task at hand. Flexible management is a cost-effective way of dealing with these issues. Managers who have the skills to be flexible and the strategies to work with employees for a win-win situation will reduce distractions and tardiness and gain productivity and loyalty.

Career Mobility↗

U.S. hospital workforce-to-population ratios by service area.

Traditionally, hospital productivity has been measured in terms of episodic patient services such as days or admissions. However, the delivery of health care is shifting toward a greater focus on the health of a covered population. Thus, population-based indicators of hospital productivity are needed. This work analyzes hospital FTEs per 10,000 served population across the United States as a function of regional demographic, socioeconomic, and geographic factors. For managers of integrated service networks, it provides benchmarks for hospital FTEs per service population for several personnel categories. Important findings for public policy include an 11 percent increase in FTEs per 1 percent increase in interns and residents and a 2 percent increase in FTEs per 1 percent increase in the elderly.

Catchment Area, Health↗

Absence/lost time management: strategies to keep the workforce productive.

Managed disability is an effective tool to reduce the expense of disability claims. However, many employers have not realized the financial significance of lost time due to unexpected absence. This article discusses emerging trends that contribute to the need for absence/lost time management, quantifying the costs of lost time to the employer. Methods for tracking absence/ lost time are illustrated, as well as examples of lost time management.

Absenteeism↗