Medical secretaries play a vital role in group practice; and for maximum productivity, it is essential that they be adequately trained. At the Scott and White Clinic in Temple, Texas, a thorough examination was conducted of the medical secretary training program. Based on this, a more formal program was developed which included a series of self-directed, competency-based learning modules with built-in program effectiveness monitors. The result of strengthening this one link in the chain of group operations has been not only better qualified and happier secretaries, but also, increased overall productivity. This article contains the key to developing, introducing, implementing, and evaluating a successful medical secretary training program in your group practice.

Competency-Based Education↗

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Keeping the program in-house.

The Scott and White Medical Institution identified a need to provide management development to its first-line, middle, and upper management personnel. What kind of program would have institution-wide appeal, application, controlled implementation, and maintenance, and at the same time could be delivered for a reasonable cost and enhance communication? Scott and White found the answer through an in-house, multi-level development program that utilizes available managers as speakers. From the beginning, managers throughout the institution became involved in the development of the program. Their early involvement ensured ease of implementation, appropriate program content, and evaluation. This effective management development program is an excellent model for a medical group seeking to further develop its team of managers.

Administrative Personnel↗