Beating the capital budgeting blues: developing capital request evaluation criteria.
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Budgets↗
Biomedical subjects
C N Orme
Publications and source records attributed to C N Orme.
Customer information and the quality improvement process: developing a customer information system.
As growing numbers of health care organizations institute quality improvement programs, the demand within these organizations for reliable information about customers increases. By establishing a customer information system (CIS)--a model for collecting, archiving, and accessing customer information--health care organizations can eliminate the duplication of research, ensure that customer information is properly collected and interpreted, and provide decision makers access to better, more reliable customer information. Customer-supplier relationships are defined, guidelines for determining information needs are provided, and ways to set up and manage a CIS are suggested.
Consumer Behavior↗