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PubMed · 10118587

Customer information and the quality improvement process: developing a customer information system.

C N Orme·R J Parsons·G Z McBride
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Abstract

As growing numbers of health care organizations institute quality improvement programs, the demand within these organizations for reliable information about customers increases. By establishing a customer information system (CIS)--a model for collecting, archiving, and accessing customer information--health care organizations can eliminate the duplication of research, ensure that customer information is properly collected and interpreted, and provide decision makers access to better, more reliable customer information. Customer-supplier relationships are defined, guidelines for determining information needs are provided, and ways to set up and manage a CIS are suggested.

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Consumer BehaviorDatabases, FactualHumansInstitutional Management TeamsManagement Information SystemsPatient DischargePatient SatisfactionPlanning TechniquesProduct Line ManagementQuality Assurance, Health CareUnited StatesJournal Article

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C N Orme, R J Parsons, G Z McBride. 1992. Customer information and the quality improvement process: developing a customer information system.. https://pubmed.ncbi.nlm.nih.gov/10118587/

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