Positive communication and management techniques: essential components of effective QA programs.
Communication is a process that is complex but of great importance in successful development of quality assurance programs. Good communication is never fully achieved by an individual, but is constantly being developed. The quality assurance program is for everyone in the organization, not just the quality assurance staff. In summary, the following techniques will help you in your role as quality assurance coordinator or in any management role. 1. Use positive feedback. 2. Prepare for meetings by using an agenda and displaying data graphically or visually. 3. Be available to talk to staff and physicians by letting people know when they can find you. Return phone calls and answer correspondence. 4. Learn to listen. People often have excellent ideas for problem resolution. Let others help you!