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PubMed · 10295586

Positive communication and management techniques: essential components of effective QA programs.

K H Pugh
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Abstract

Communication is a process that is complex but of great importance in successful development of quality assurance programs. Good communication is never fully achieved by an individual, but is constantly being developed. The quality assurance program is for everyone in the organization, not just the quality assurance staff. In summary, the following techniques will help you in your role as quality assurance coordinator or in any management role. 1. Use positive feedback. 2. Prepare for meetings by using an agenda and displaying data graphically or visually. 3. Be available to talk to staff and physicians by letting people know when they can find you. Return phone calls and answer correspondence. 4. Learn to listen. People often have excellent ideas for problem resolution. Let others help you!

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CommunicationHumansQuality Assurance, Health CareUnited StatesJournal Article

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BibTeXRIS

K H Pugh. Positive communication and management techniques: essential components of effective QA programs.. https://doi.org/10.1111/j.1945-1474.1989.tb00438.x

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Information-sharing among couples considering multifetal pregnancy reduction.

OBJECTIVE: To determine the information-sharing strategies of couples considering fetal reduction, and the impact of these strategies on the chances of encountering hostility in their social networks. DESIGN: Cross-sectional design of semistructured qualitative interviews, coded with respect to sharing strategies and level of personally directed hostility encountered. SETTING: Multiple Pregnancy Management Program, Comprehensive Genetics, New York, New York. PATIENT(S) AND INTERVENTION(S): Fifty women and their partners who were making a first visit to our maternal-fetal management facility, in order to consider the possibility of multifetal reduction as a pregnancy-management strategy. MAIN OUTCOME MEASURE(S): Development of information-sharing strategies, and the chances of encountering personally directed hostility regarding multifetal reduction associated with more and less selective strategies. RESULT(S): Four information-sharing strategies emerged from the analysis. Two of these strategies were relatively open (extended network, and both parents). Two other strategies were relatively selective (qualified family and friends, and defended relationship). The selective strategies were significantly less likely to encounter to encounter personally directed hostility (odds ratio, 3.88; 95% confidence intervals, 0.87-17.30). CONCLUSION(S): Selective sharing of information for couples considering multifetal prgnancy reduction is a potentially useful strategy for moderating potentially stressful relationships in their social networks. Clinics should find a way of integrating the discussion of selective sharing into their clinic's cultural repertoire of patient-support services.

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