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P G Townes

Publications and source records attributed to P G Townes.

4 recordsLinked to original sources
PubMed2000

Making EMRs really work: the Southeast Health Center experience.

While electronic medical records (EMRs) have long held the promise of improved efficiency and quality, they have not yet made significant inroads into ambulatory care. One reason may be attempted EMR implementation in "old paradigm" clinic models. Southeast Health Center (SEHC) in Indianapolis, Indiana, began by reengineering its clinic procedures; only then did staff look for a computerized record. Because the new clinic model meshed nicely with the design of a relatively new EMR, a joint project was undertaken to test this EMR in SEHC's unique environment. This article details the reengineering, EMR implementation, project dynamics, results, and lessons learned.

Decision Making, Organizational↗
PubMedDate not supplied

Apollo 11: an experiential model for team-based transformational change.

Transformational change, or reengineering, is a tough assignment for any organization. The pay-off, however, can be huge: happier patients, reenergized staff, and increased productivity. This article describes the team-based Apollo 11 project at Southeast Health Center in Indianapolis. Although this redesign effort took 7 months of extraordinary team effort, it resulted in a 54% reduction in patient encounter time, a decrease of more than 40% in per-visit cost, and improved patient and staff satisfaction. This article summarizes the background and dynamics of Apollo 11, shares some initial project results, and summarizes the lessons learned, so that other healthcare organizations can successfully tackle the reengineering challenge.

Community Health Centers↗