Biomedical subjects
Publications and source records attributed to V Bradford.
Medical office management personnel provide a critical link between non-staff-model managed care organizations and physician groups or small practices. These front-line professionals serve not only as the conduit between the health plan and the provider, but they are usually the first contact a patient has with a particular health plan.
Quality management principles from the manufacturing industry have been transferred to the service industry with varying results. What have we learned from our experience in managed care? In a two-part article, the author describes some common problems, which when addressed, will help promote smooth sailing through the waters of total quality management.
Quality management principles used by the manufacturing industry have been transferred to the service industry with varying results. What have we learned from our experience in managed care? The author offers some common problems faced by companies, which, when addressed, will help promote smooth sailing through the waters of total quality management.
Patients, like customers everywhere, are becoming harder to please. Medical group staff can help make patients--and doctors--happier by following tips about building relationships with patients, doctors and one another. Staff need to know that their efforts count for a lot in lives of patients and the success of group practice.