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PubMed · 10387248

Making a difference: what staff needs to know about service.

V Bradford
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Abstract

Patients, like customers everywhere, are becoming harder to please. Medical group staff can help make patients--and doctors--happier by following tips about building relationships with patients, doctors and one another. Staff need to know that their efforts count for a lot in lives of patients and the success of group practice.

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Group PracticeHumansInservice TrainingInterprofessional RelationsPatient Education as TopicPatient SatisfactionProfessional-Patient RelationsUnited StatesJournal Article

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V Bradford. Making a difference: what staff needs to know about service.. https://pubmed.ncbi.nlm.nih.gov/10387248/

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