PubMed · 10111496
Teamwork boosts quality at Wallace.
Abstract
When the Wallace Co. ran into the oil-industry slump of the mid '80s, the company shifted gears to focus on long-term quality improvement. The increased emphasis on training and customer service won them the Baldrige Award in 1990.
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S Overman. 1991. Teamwork boosts quality at Wallace.. https://pubmed.ncbi.nlm.nih.gov/10111496/
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