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PubMed · 10128763

Total quality management: defining a process for quality improvement.

J C Klepcyk
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Abstract

An effective total quality management system is the outcome of a well-defined process for QI. The Toledo Hospital seven-step QI process provides a systematized, databased approach to problem solving. The process has been shown to work for all types of QI teams throughout the hospital.

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Hospital AdministrationHospital Bed Capacity, 500 and overInstitutional Management TeamsInterdepartmental RelationsManagement Quality CirclesOhioProblem SolvingQuality Assurance, Health CareResearch DesignJournal Article

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J C Klepcyk. 1993. Total quality management: defining a process for quality improvement.. https://pubmed.ncbi.nlm.nih.gov/10128763/

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