Using patient feedback for quality improvement.

K Tasa; G R Baker; M Murray

doi:10.1097/00019514-199600420-00008

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PubMed · 10154537

Using patient feedback for quality improvement.

K Tasa·G R Baker·M Murray

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Abstract

This article describes the results of a study designed to understand h how health care organizations use patient feedback. The article examines the organizational factors and the barriers that influence patient feedback use and concludes with propositions that can serve to guide future action and research in this area.

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Data Collection Feedback Focus Groups Health Services Research Humans Outcome Assessment, Health Care Patient Satisfaction Patient-Centered Care Quality of Health Care Surveys and Questionnaires United States Journal Article

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K Tasa, G R Baker, M Murray. 1996. Using patient feedback for quality improvement.. https://doi.org/10.1097/00019514-199600420-00008

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