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PubMed · 10165397

Improving out-patient appointment systems.

D Worthington·M Brahimi
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Abstract

The Patient's Charter has recently set the standard for hospital out-patient clinics that patients will "be given a specific appointment time and will be seen within 30 minutes of that time". Describes the successful application of an operational research/operations management approach to out-patient appointment systems at the Royal Lancaster Infirmary. Draws the conclusion from a comparison of this and other studies that many hospitals face very similar problems with similar solutions; but that localized studies may often be required to achieve these solutions.

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Appointments and SchedulesHumansModels, OrganizationalOutpatient Clinics, HospitalPatient SatisfactionState MedicineTime ManagementUnited KingdomJournal Article

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D Worthington, M Brahimi. 1993. Improving out-patient appointment systems.. https://doi.org/10.1108/09526869310025644

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