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Methodological issues in patient satisfaction surveys.

B Lin·E Kelly
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Abstract

Examines some of the methodological problems encountered in conducting patient satisfaction surveys, including the sampling frames, quality of survey data and instruments, non-response problems, and reporting and interpretation of results. Proposes guidelines and lays out an agenda for future research.

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Data CollectionHealth Care SurveysHumansPatient SatisfactionQuality of Health CareJournal ArticleReview

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B Lin, E Kelly. 1995. Methodological issues in patient satisfaction surveys.. https://doi.org/10.1108/09526869510098840

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