Collecting from third-party payers.

Abstract

Self-pay collections and insurance collections are similar. Phone the insurance company, obtain a firm payment date, and follow up when payment is not received. Be organized and persistent. Don't hesitate to contact the patient for help. This is the patient's bill that you are trying to collect. You are working on his behalf but the patient is ultimately responsible for payment. The bottom line in third-party collection is phone contact and persistence.