PubMed · 11924203
When the unexpected happens.
Abstract
Last week I was working an evening shift when one of my clients had a serious unexpected incident. The client's family was present at the time and asked many questions and took notes. I felt I was being watched and judged. I was unsure about what information I should or could provide the family, but remembered someone once saying that it is better to say nothing in this type of situation. However, I felt it was important that I keep the family informed and offer empathy and care. Because I was unsure of what to do in this situation, I contacted an RNABC nursing practice consultant and reviewed our hospital policies and procedures. I know I did the right thing by keeping the family informed.
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Lynne Gray, Grant Warrington. 2002. When the unexpected happens.. https://pubmed.ncbi.nlm.nih.gov/11924203/
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