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Off-hours, in-office surgery: when customer service backfires.

Laura Dixon·Judy Hatch·Cindi Morrison
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After-Hours CareAmbulatory Surgical ProceduresAppointments and SchedulesHumansSafety ManagementJournal Article

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Laura Dixon, Judy Hatch, Cindi Morrison. 2002. Off-hours, in-office surgery: when customer service backfires.. https://doi.org/10.1097/00006527-200222030-00011

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