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Managing quality in services.

Evan Henderson
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Abstract

Much attention has been given to quality in recent years. But why is quality important, particularly in health and social care? This two-part series draws on material developed by Professor Euan Henderson for one of the courses offered by the Open University's School of Health and Social Welfare. This first article examines why quality is important to patients, their carers and staff.

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Attitude of Health PersonnelAttitude to HealthHumansNurse AdministratorsNurse's RoleNursing, SupervisoryPatient-Centered CareQuality Assurance, Health CareState MedicineUnited KingdomJournal Article

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BibTeXRIS

Evan Henderson. 2002. Managing quality in services.. https://doi.org/10.7748/nm2002.12.9.8.30.c2136

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