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PubMed · 1498412

Total quality management within the NHS.

J Docherty
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Abstract

Total quality management is a system which enables managers to analyse and develop their services within a common framework. It incorporates the needs and preferences of service users in the setting and improvement of quality standards, within resource constraints.

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HumansMarketing of Health ServicesQuality Assurance, Health CareState MedicineUnited KingdomJournal Article

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J Docherty. 1992. Total quality management within the NHS.. https://pubmed.ncbi.nlm.nih.gov/1498412/

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