PubMed · 14999876
Quality. Winning formulas.
Abstract
Staff buy-in and executive-level leadership are critical to improving quality of care. Those lessons are exemplified by winners of the 2003 Malcolm Baldrige National Quality Award in health care. Baptist Hospital Inc., Pensacola, Fla., and St. Luke's Hospital, Kansas City, Mo., were honored for their commitment to continuous improvement. For both organizations, the award recognizes several years of hard-fought change. Their stories follow.
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Gina Rollins. 2004. Quality. Winning formulas.. https://pubmed.ncbi.nlm.nih.gov/14999876/
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