PubMed · 15960029
Apologizing: trying to get it right.
Abstract
It is hardly possible to go through a day without "stepping on someone's toes." By practicing the steps described in this article, you can strengthen your ability to engage in an apology process that is powerful and healing. Being truthful and courageous about your own part of a situation opens the door for others around you to do likewise. People will experience you as a person who has integrity. Receiving an apology from another person allows you to complete the process by forgiving.
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Sarah E Porter. 2005. Apologizing: trying to get it right.. https://doi.org/10.3928/02793695-20050501-03
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