PubMed · 16225318
The not-so-simple truth.
Abstract
Acknowledging to a patient or his family that an error occurred during treatment is one of the hardest things a physician or hospital executive will ever have to do. But doing so promptly, truthfully and with a sincere "I'm sorry" is the right thing, experts say, and, in the process, may diffuse anger and allow for a fair financial settlement.
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Charlotte Huff. 2005. The not-so-simple truth.. https://pubmed.ncbi.nlm.nih.gov/16225318/
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