PubMed · 16585242
Commentary: Systems, sensitivity, and "sorry".
Abstract
This commentary first addresses the moral atmosphere necessary for a systems view of adverse outcomes and discusses the theory of accidents. Patients suffering adverse outcomes are described as needing acknowledgment, remorse, and remedy. Apologizing and informing patients or families about what actually happened are important risk management approaches.
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Thomas G Gutheil. 2006. Commentary: Systems, sensitivity, and "sorry".. https://pubmed.ncbi.nlm.nih.gov/16585242/
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