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PubMed · 16986479

Taking criticism.

Steven B Dowd·Ruth Davidhizar
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Abstract

The manner in which criticism is dealt with is one of the important behaviors to master in a healthcare work environment: 1.) respond calmly, 2) use a problem solving approach, 3) avoid blaming others, 4) increase the complainers feelings of power, 4) increase feelings of power, 5) communicate respect, 6) do not respond to criticism with an e-mail, 7) forgive the complainer and not hold a grudge; and 8) let the buck stop as soon as possible, and 9) take criticism seriously. Dealing with criticism will never be easy. It just isn't! But using a reasoned approach will help, and get us back to why we entered healthcare - to take care of patients.

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Adaptation, PsychologicalAttitude of Health PersonnelCommunicationFearHumansInterprofessional RelationsNegativismNursing StaffNursing, PracticalPower, PsychologicalProblem SolvingProfessional CompetenceSelf ConceptJournal Article

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Steven B Dowd, Ruth Davidhizar. 2006. Taking criticism.. https://pubmed.ncbi.nlm.nih.gov/16986479/

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