Satisfaction turnaround requires persistence.

Abstract

The key to improving patient satisfaction scores and maintaining those improvements lies not only in devising a successful strategy, but in ensuring that your staff consistently follow the new procedures. Institute simple changes, such as stools in exam rooms, to ensure closer physician-patient contact. Post satisfaction scores in the department to make the staff aware of how they are performing. Use focus groups and outside experts to generate new ideas for you to implement with your staff.