PubMed · 3693007
Tactics vs strategy in practice.
Abstract
This very brief introduction to the concept of tactics and strategy in practitioner/client conversations will, I hope, stimulate veterinarians to interest themselves further in developing these and other communications skills. Clients frustrated by automatic bank tellers, electronic supermarket checkout stations, and similar depersonalizing machines, will place ever-increasing value on their scarcer and scarcer human contacts. The more proficient we are in relating well to other people, the more successful we will be in practice.
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J Antelyes. 1987-12-15. Tactics vs strategy in practice.. https://pubmed.ncbi.nlm.nih.gov/3693007/
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