Educating case managers for culturally competent practice.

Abstract

This article provides a rationale for incorporating cultural competence into case management practice and examines the content required in educational programs for preparing case managers with appropriate and relevant knowledge, values, and skills. Cultural competence and related concepts are defined and applied in the context of case management. A number of required skills for educating case managers for culturally competent practice are presented. Becoming culturally competent is a developmental process involving self-awareness, understanding others from a cultural frame of reference, and acquiring the skills to provide culturally relevant and culturally sensitive practice.