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PubMed · 8634468

Consumer-based research: using focus groups as a method for evaluating quality of care.

C L Beaudin·L R Pelletier
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Abstract

In response to the consumer movement, health care organizations have become interested in obtaining feedback through face-to-face contacts with the people using their products and services. Focus groups are one qualitative research method of obtaining rich information within a social context. The article discusses the purpose, design, and methodology of focus groups, and a case example is given. Focus groups can add to existing knowledge about how well services are being delivered or what new products might be developed in the future.

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Community Health ServicesConsumer BehaviorFocus GroupsHIV InfectionsHealth Services Needs and DemandHealth Services ResearchLos AngelesQuality of Health CareJournal Article

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BibTeXRIS

C L Beaudin, L R Pelletier. 1996. Consumer-based research: using focus groups as a method for evaluating quality of care.. https://pubmed.ncbi.nlm.nih.gov/8634468/

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