PubMed · 9582923
The source did not provide an abstract. Follow the original record for more information.
Explore connections, maps & timelines
C Serb. 1998-04-20. Call centers. A con job.. https://pubmed.ncbi.nlm.nih.gov/9582923/
Cite the original work for its findings. Save a collection to share your selection of sources.
KEEP EXPLORING
Explore the source record for details and available documents.
This paper presents findings from observational studies of work practice in two 'information giving' services - a poisons information service and a mental health helpline - as a precursor to informing the design of such services. Our work high- lights the interactions that constitute the requesting and giving of information and the role of intermediaries in the delivery of recipient-designed information. We propose a shift of focus from the logic of information in system design to one that encompasses the practicalities of information giving.