PubMed · 1439614
Service systems research.
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D M Steinwachs, H M Cullum, R A Dorwart, L Flynn, R Frank, M B Friedman, M I Herz, E P Mulvey, L Snowden, M A Test. 1992. Service systems research.. https://doi.org/10.1093/schbul%2F18.4.627
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