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PubMed · 2396035

Improving patient flow in ambulatory care through computerized evaluation techniques.

G Benussi·L H Matthews·F Daris·E Crevatin·G Nedoclan
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Abstract

The Authors describe the application of Patient Flow Analysis (P.F.A.), an efficiency evaluation technique in a Gynaecologic Clinic in a large Provincial Hospital. This technique evaluates both patient flow and staff utilization in ambulatory settings. Staff efficiency (percentage of work time spent with patients) was low, (43% for clinicians and 36% for aides, and patients waiting time was excessive (average 2 hours 44 minutes) for only 35 minutes of service time, and could have been substantially reduced by a more personalized appointment pattern and punctual starting of clinics by the clinicians. The usefulness of Patient Flow Analysis is clearly demonstrated.

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Ambulatory CareAppointments and SchedulesComputersEvaluation Studies as TopicFemaleGynecologyHumansPatient ComplianceSouth AfricaTask Performance and AnalysisTime and Motion StudiesJournal Article

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G Benussi, L H Matthews, F Daris, E Crevatin, G Nedoclan. 1990. Improving patient flow in ambulatory care through computerized evaluation techniques.. https://pubmed.ncbi.nlm.nih.gov/2396035/

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